Refund Policy

Last updated: September 21, 2026

We want you to shop with confidence. This policy explains when you can get a refund for your ulmena order.

When we refund you

You are entitled to a full refund if, within 30 days of the delivery date (or of the estimated delivery date, if your order never arrives), you contact us and your order:

• arrived damaged;
• is defective or does not work as described;
• arrived incomplete or you received the wrong item; or
• never arrived.

How to request a refund

1. Email us at hello@ulmena.com with your order number.
2. Tell us what happened and, for damaged, defective or incomplete items, attach a photo or short video.
3. We reply within 1-2 business days. Once approved, we refund your original payment method. Your bank may take 5-10 business days to show the refund.

In most cases you won't need to send the item back. If we do need it returned, we'll tell you how and cover the return shipping.

What is not covered

• Change-of-mind returns for items that arrived in good, working condition.
• Damage caused by misuse, accidents or not following the instructions.
• Requests made more than 30 days after delivery.

Cancellations

You can cancel your order free of charge before it ships. Email us as soon as possible with your order number.

Contact

Questions? Email hello@ulmena.com and we'll be happy to help.