Terms of service

Last updated: September 20, 2026

1. OVERVIEW
This website is operated by ulmena ("we", "us", "our"). By visiting our store or buying from us, you agree to these Terms of Service. If you do not agree, please do not use this website.

2. OUR STORE
Our store is hosted on Shopify, which provides the platform that allows us to sell our products to you.

3. PRODUCTS AND USE
ulmena products are comfort products designed to provide warmth and massage. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease. Information on this website is for general purposes only and is not medical advice. If you are pregnant, have a medical condition, use an implanted device, or have reduced sensitivity to heat, consult your doctor before use. Always follow the instructions included with the product, use it over a thin layer of clothing and do not use it while sleeping.

4. PRICES AND AVAILABILITY
Prices are shown in the currency selected in our store and may change without notice. We try to display products and descriptions as accurately as possible, but colors may look slightly different on your screen. We may limit quantities or cancel orders, for example in case of pricing errors or suspected fraud; if we cancel a paid order, we will refund you in full.

5. PAYMENT
Payments are processed securely by our payment providers. By placing an order, you confirm that you are authorized to use the payment method provided.

6. SHIPPING AND REFUNDS
Shipping and refunds are governed by our Shipping Policy and Refund Policy, which form part of these Terms.

7. LIMITATION OF LIABILITY
To the fullest extent permitted by law, ulmena is not liable for any indirect, incidental or consequential damages arising from the use of our products or website. Our total liability for any claim related to an order will not exceed the amount you paid for that order. Nothing in these Terms limits any rights you have under applicable consumer protection laws.

8. INTELLECTUAL PROPERTY
All content on this website, including text, images and logos, belongs to ulmena or its licensors and may not be used without permission.

9. CHANGES
We may update these Terms from time to time. The latest version will always be posted on this page.

10. CONTACT
Questions? Email hello@ulmena.com.